Custom or personalised items are non refundable, because of the nature of these items, unless they arrive damaged or defective I cannot accept returns.
We test every product and we do not sell anything we are not happy with but please check the item before every use for any signs of wear and tear.
It is important to remember that no product is completely indestructible. It is up to the owner to determine when a product is no longer safe for their pets. We are not responsible for injury or damage caused by the use or misuse of our products.
For returns on non custom/personalised items email me at email@example.com within 7 days of purchase. Items must then be posted back to us before the refund is issued. Customers are responsible for return postage costs.
The item must be returned within 14 days.
When we receive the item, if it is unused a refund will be issued for that item minus postage and packaging.
We don't accept cancellations or exchanges.
When ordering please make sure you are happy with the sizes before placing an order. We recommend using a fabric tape measure when measuring your dogs neck to get the exact size. We do not accept returns or exchanges due to you not measuring your dogs neck correctly.
You have 24 hours from when you place an order to make a change to that order. We are unable to make any changes to the colours you have choose after the 24 hours.
By placing an order you are accepting our terms and conditions.